Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency. The platform integrates with various CRM systems and analytics tools to provide insights into customer interactions and agent performance.

Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency.

ISO 27001

HIPAA

SOC 2 Type 2

Webex Contact Center

Integrations (1)