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Cisco
Webex Contact Center
Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency.
Product Overview
Security and Compliance Certifications: ISO 27001, HIPAA, SOC 2 Type 2
Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency. The platform integrates with various CRM systems and analytics tools to provide insights into customer interactions and agent performance.
Customers Served
Categories
Company Info
HQ Location
San Jose, California
Founded
1984
Headcount
10000+
Total Funding
$1B
Latest Round
Not available
Latest Round
06/04/2024
Company Socials
Integrations
See all (1)The contact center platform is now integrated with the EHR allowing agents to natively access patient information.
Elaborate
Claimed
Elaborate
Company Info
Founded: 2021
Headcount: 11-50
Customers
Verified Customers: 10
Customers Served: Hospital / Health System, Ambulatory Practice, Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA, SOC 2 Type 2
Elaborate is a clinical intelligence platform designed to reduce physician burnout by automating and managing in-basket tasks within EHRs by processing patient health data to automate workflows related to results, referrals, and visit preparation. This tool is aimed at large health systems, academic medical centers, and multi-specialty groups to enhance compliance, decrease the administrative burden on clinicians, and improve patient communication.
Luma
Claimed
Luma
Company Info
Founded: 2015
Headcount: 51-200
Customers
Verified Customers: 20
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences
Product Overview
Security and Compliance Certifications: ISO 27001, SOC 2 Type 2, HITRUST R2
Luma Health provides an AI-powered solution that integrates with EHRs to enhance patient access, communication, and readiness. Its capabilities include scheduling optimization, referral management, appointment reminders with real-time EHR integration, broadcast messaging, population health outreach, patient intake, balance notifications, copayments, consents, and health screeners. The platform's deep integration with EHRs enables automated, bi-directional workflows that reduce manual tasks for staff and follow the life-cycle of a patient throughout their journey.
Berry Fertility
Berry Fertility
Company Info
Founded: 2022
Headcount: 1-10
Customers
Customers Served: Hospital / Health System, Ambulatory Practice, Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Berry Fertility is a patient-facing mobile app designed to support individuals undergoing fertility treatments such as IVF, egg freezing, IUI, FET, and timed intercourse. The platform consolidates medication schedules, cycle tracking, educational content, and appointment reminders into a unified interface. It includes features like injection video tutorials, protocol visualizations, and the ability to share treatment plans with family or partners.