Salesforce (Service Cloud) is an unclaimed profile.
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Product Overview
Security and Compliance Certifications: SOC 2 Type 2
Salesforce Service Cloud is customer service-focused CRM for engagement across channels like phone, email, chat, and social media. It includes features for automation, live video chat and screen sharing, and AI-powered documentation search.
Customers Served
Categories
Company Info
HQ Location
San Francisco, California
Founded
1999
Headcount
5001-10000
Total Funding
$65.4M
Latest Round
Post IPO equity
Latest Round
10/18/2022
Company Socials
Customers
4
Verified customers
Type
0
1
Commercial Health Plan (1)
Showcased Customers
See all (4)Humana utilizes Service Cloud by Salesforce to enhance member engagement and provide personalized support throughout each member's wellness journey. By leveraging a single source of truth for member profiles, Humana delivers tailored messaging, service, and care coordination, resulting in faster care delivery, increased member engagement, and significant cost savings in information security.
Integrations
See all (1)Zendesk
Zendesk
Company Info
Founded: 2007
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Health Plan, Life Sciences, Risk-Bearing Providers
Product Overview
Security and Compliance Certifications: ISO 27001, HIPAA, SOC 2 Type 2
Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.
Kustomer
Kustomer
Company Info
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
Security and Compliance Certifications: GDPR, ISO 27001, HIPAA, SOC 2 Type 2
Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data. It supports multiple communication channels and incorporates AI into its workflows. Note: It was at one point no longer HIPAA compliant, but has since re-certified.
Other Categories
Accorded
Claimed
Accorded Acumen
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Health Plan, Hospital / Health System, Risk-Bearing Providers, Employers, Life Sciences
Product Overview
Security and Compliance Certifications: HIPAA, SOC 2 Type 1
Accorded Acumen is an actuarial and health data platform designed for modeling value-based care, with a range of data engineering and analytical capabilities to support financial modeling, risk management, and contract analytics. It features extensible modeling for various healthcare scenarios, is compatible with multiple data sources, and offers customizable actuarial methodologies.
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