Product Overview
Security and Compliance Certifications: GDPR, HIPAA, SOC 2 Type 2, CCPA
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.
Customers Served
Categories
Company Info
HQ Location
New York, New York
Founded
2018
Headcount
51-200
Total Funding
$50M
Latest Round
Series B
Latest Round
07/01/2023
Company Socials
Vendor’s Notes
Use Cases
Hyro is built to automate the top inbound and outbound call drivers in healthcare such as:
- FAQ resolution
- Appointment management
- Rx management
- IT help desk use cases
- Smart routing
Core Differentiators
Plug-and-play -Scalable with 60x faster time-to-value without the need for internal IT investment.
Omnichannel - Hyro's Voice and Chat assistants deploy across communication channels, including contextual handoff.
Responsible AI safegaurds - protect patient privacy, secure sensitive data, and scale alongside shifting regulatory demands.
Over 85% task resolution.
Integrated with the world’s leading software and solutions.
Accurate smart routing capabilities
Demos
Customers
21
Verified customers
Type
0
5
10
15
20
Hospitals / Health System (20)
Provider Headcount
0
2
4
6
8
10
12
1-100 (3)
501-2000 (2)
5001+ (12)
Showcased Customers
See all (21)Integrations
See all (8)Sync with Epic EMR to unlock open and direct scheduling for patients over the phone. Patient identification and MyChart troubleshooting via web-based AI assistants are also live on Epic AppOrchard.
Plug into Genesys’ Cloud CX to intercept all incoming calls with open dialogue. Power VoIP and telephony services with industry-leading natural language understanding (NLU) via SIP/DID.
Add a powerful AI engine to Infermedica’s Medical Guidance Platform for intelligent tools like patient intake, symptoms assessment, and triage levels. All of these can be seamlessly integrated within chatbots, call centers, webpages, and more.
Seamlessly pair conversational AI with KyruusOne's search, match, and scheduling solutions. Tap into the #1 clinical taxonomy in the healthcare space with provider data management.
Calvient
Claimed
Calvient
Company Info
Founded: 2021
Headcount: 1-10
Customers
Verified Customers: 4
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Calvient's unified platform combines patient engagement tools with AI-powered document management to enhance healthcare operations. It offers online scheduling, automated appointment reminders, digital registration, and secure messaging to facilitate patient interactions. The system also includes an AI-driven fax inbox that automates document processing, integrating with electronic health records to reduce administrative tasks.
Confido Health
Claimed
Confido Health
Company Info
Founded: 2022
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, HIPAA, SOC 2 Type 2
Confido Health provides AI-driven automation tools for healthcare operations, aimed at reducing staff workload and enhancing patient engagement. Their virtual agents—Sara, Ryan, and Lilly—are used to automate tasks such as appointment scheduling, payment collections, pre/post-operative engagement, closing care gaps, and managing care transitions. The platform operates 24/7, handles both inbound and outbound patient communication across voice and text, and integrates with common EHR and IVR systems like eClinicalWorks, Athenahealth, and ModMed.
Notable
Claimed
Notable Assistant
Company Info
Founded: 2017
Headcount: 201-500
Customers
Verified Customers: 6
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, HIPAA, PCI DSS
Notable Assistant is an embeddable conversational assistant that enables appointment scheduling, bill payments, and prescription refills through provider websites and mobile apps, while integrating with EHR systems. The assistant supports 130 languages and is available 24/7, with customizable brand guidelines and analytics tooling for real-time patient insights.
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