Product Overview
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Vendor’s Notes
Use Cases
Talkie.ai automates a wide range of phone-based workflows for medical practices. Use cases include:
– Appointment scheduling (booking, confirmations, rescheduling, cancellations)
– Prescription refills, including patient identity verification and routing for provider approval
– FAQs and front desk inquiries (hours, directions, services)
– New patient intake and registration
– Proactive outreach for reminders, wellness checks, and vaccine campaigns
– After-hours and multilingual support, ensuring 24/7 accessibility
– Voicemail elimination, replacing traditional systems with transcribed message threads logged in the EHR
– Call triage and smart routing based on patient intent and clinical priority
Talkie supports practices in streamlining operations, boosting revenue, and enhancing patient satisfaction.
Core Differentiators
Talkie.ai is an AI front desk agent for medical practices, capable of automating up to 85% of inbound calls. It offers deep, real-time integrations with leading EHRs—athenahealth athenaOne, Elation Health, and ModMed EMA—enabling direct appointment booking, Rx refill requests, and patient message logging right inside the patient chart. Talkie is fully HIPAA- and SOC 2-certified, with multilingual, 24/7 availability and unlimited call handling. It intelligently verifies patients, routes calls based on clinical priority, and eliminates voicemails by transcribing messages directly into your EHR. Talkie reduces call center costs by up to 60%, cuts patient hold times to zero, and relieves overburdened staff—without disrupting existing workflows.