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Switchboard MD
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MDAware: Inbox Management

MDAware is an AI-powered communication tool designed to enhance efficiency in healthcare settings by automating the triage and routing of patient messages. The platform categorizes incoming communications and directs them to the appropriate healthcare providers, reducing unnecessary manual handling and improving response times.

Overview
Customers
Integrations

Product Overview

Security and Compliance Certifications: HIPAA, SOC 2 Type 2
MDAware is an AI-powered communication tool designed to enhance efficiency in healthcare settings by automating the triage and routing of patient messages. The platform categorizes incoming communications and directs them to the appropriate healthcare providers, reducing unnecessary manual handling and improving response times. Key features include inbasket triage, sentiment analysis to assess patient satisfaction, COVID-19 result flagging for timely interventions, and the detection of behavioral health signals for proactive care.

Customers Served

Hospital / Health System
Ambulatory Practice

Categories

Company Info

HQ Location
Atlanta, Georgia
Founded
2022
Headcount
11-50
Total Funding
$2.2M
Latest Round
Seed
Latest Round
05/01/2024

Company Socials

Vendor’s Notes

Use Cases

MDAware: Inbox Management automates workflows such as inbasket triage and routing, sentiment analysis, behavioral health detection and disease identification. It reduces staff burnout, improves patient engagement, and speeds up care delivery by routing messages to the right person.

Core Differentiators

MDAware: Inbox Management uses physician-built AI to streamline patient communications by instantly triaging and routing messages. Its fast deployment and adaptive intelligence enhances care coordination, clinician engagement, and patient experiences without the need for any clinician training.

Demos

Customers

4
Verified customers
1.3
Median usage (years)
Type
100%
0
1
2
Hospitals / Health System (2)
Provider Headcount
100%
0
1
5001+ (1)
Showcased Customers
See all (2)
BARDA DRIVe (HHS)
Customer Since: Q2 2024
BARDA DRIVe (HHS) is using MDAware: Inbox Management to identify and respond to emerging diseases.
Emory Healthcare
Customer Since: Q2 2024
Type: Hospitals / Health System
Headcount: 5001+
Emory Healthcare is using MDAware: Inbox Management to streamline inbound patient portal messages.

Integrations

See all (5)
Integration to access patient portal messages and route inbound communications to the most relevant inbox
Integration to access patient records
Integration to access patient portal messages and route inbound communications to the most relevant inbox
Integration to access patient records

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