healow Genie is an AI-powered contact center solution developed by eClinicalWorks to assist healthcare practices in managing patient communication. It offers automated features like appointment scheduling, billing inquiries, medication refills, and referral requests through voice, chat, and text. The platform includes an after-hours service that routes calls to on-call providers and uses predictive analytics to estimate appointment no-shows and trigger outreach. Additional tools include a rules-based intelligent assistant for escalation to human agents and Conversational Smart Campaigns for proactive patient engagement.

Healow Genie is an AI-powered contact center solution developed by healow that helps medical practices manage patient communications through automated voice, text, and chat interactions. Its capabilities include appointment scheduling, billing inquiries, referral and prescription requests, access to lab results, and after-hours call handling.

HITRUST CSF

SOC 2 Type 2

51-200

Digital Health Provider

Ambulatory Practice

Hospital / Health System

Health Plan

Life Sciences

Employers

healow Genie

Hospitals / Health System

Specialty Practice

Provider / Payer

Gastroenterology

Neurology

Pulmonology

Advanced Health

United Digestive

Pulmonary & Sleep of Tampa Bay

Alliance Spine and Pain Centers

First Choice Neurology

healow

healow Genie

Customers