Customers use Awell and its agents for:

Patient intake & triage: Routing patients to the right care path based on symptoms, eligibility, or risk without adding manual steps.

Chronic & specialty care coordination: Automating longitudinal care across chronic conditions, pediatrics, behavioral health, and oncology.

Surgical & procedural workflows: Orchestrating pre-op prep, post-op recovery, and follow-ups for high-volume procedures like ortho and bariatrics.

Patient communication & education: Triggering personalized messages, reminders, and educational content timed to key moments in the care journey.

Surveys, PROMs & post-care monitoring: Collecting outcomes, powering peer and coach programs, and tracking recovery without paper or fragmented tools.