The 
Administrative
 category encompasses solutions designed to manage the business operations and logistical aspects of healthcare organizations, ensuring efficient and compliant practices. 
Revenue Cycle Management (RCM)
 tools streamline financial processes, from patient billing and insurance claims to payment reconciliation, ensuring optimized revenue flow. 
Patient Administration
 platforms handle key touchpoints along the patient journey, such as intake, scheduling, identity verification, and engagement, improving the patient experience while reducing administrative burdens.


Provider and Practice Administration
 solutions focus on managing the operational needs of healthcare practices, including workforce management, credentialing, and secure communications. These tools ensure that healthcare providers can maintain compliance, manage staff effectively, and streamline practice workflows. Together, these administrative tools and platforms enable healthcare organizations to operate efficiently, ensuring smooth coordination between financial, operational, and patient-facing activities.

Administrative

The Patient Administration category encompasses a range of tools designed to streamline patient interactions and optimize the administrative processes that support care delivery. Form Builders and Patient Intake solutions digitize and simplify the collection of patient information, improving the registration process. Patient Scheduling tools enhance appointment management by offering real-time booking capabilities and automated reminders. Identity Verification platforms ensure the secure onboarding of patients, safeguarding against fraud. Patient CRM systems manage patient relationships by tracking interactions and personalizing care. Patient Portals provide a central hub for patients to access their medical records, test results, and communication with providers. Patient Marketing Automation supports outreach and engagement efforts, helping healthcare organizations maintain patient relationships. Finally, Patient Engagement and Feedback Platforms empower patients to participate in their care and share insights about their experience, driving continuous improvement in healthcare services. These tools work together to enhance both operational efficiency and patient satisfaction throughout the care journey.

Patient Administration

AI Products

Clinical

Data & Analytics

Payment Processing and Posting

Security and Compliance

Value-Based Care

Provider and Practice Administration

Revenue Cycle Management

AI Symptom Checkers

Autonomous Patient Assessment

Form Builder

Patient CRM

Patient Engagement

Patient Feedback Platforms

Patient Intake

Patient Marketing Automation

Patient Scheduling

Patient scheduling is a complex technical problem, because humans are complex. Patient scheduling products attempt to overcome this complexity. Within our 
patient scheduling
 category, we include tools to book, manage, and optimize patient appointments across settings—including administrative staff scheduling, patient self-scheduling, appointment reminders, re-scheduling, and cancellation functionality.

Patient Scheduling Market Map: Can AI Overcome Scheduling Complexity?

This week, Bobby spoke with Dhruv Vasishtha of 25 Madison Health about what he sees in the healthcare tech market, as well as where he thinks it’s going next. Their conversation touches on health systems’ renewed openness to creative, tech-driven solutions in response to increasing economic pressures.

Health Systems Get Creative to Navigate Margin Pressure with Dhruv Vasishtha